Support
Get help, report a bug, or send us your ideas. We read every message.
Email Support
For billing questions, account issues, or anything that needs a direct reply — email us and we'll get back to you within one business day.
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Frequently Asked Questions
Open any estimate or invoice, then click Share. You'll get a unique link you can send by text or email. Your client can view the document, sign it, and optionally pay — no account required on their end.
Go to Settings and connect your Stripe account under Accept Card Payments. Once connected, any invoice you share will include a Pay Now button for your client. Funds go directly to your Stripe account — BuildOrder never touches your money.
Yes. Use the EN / ES toggle in the top-right of the dashboard to switch the app language. Generated documents will also render in the selected language.
The Free plan includes up to 3 estimates and 3 invoices per month. The Pro plan ($19/mo) removes all document limits and adds client management, payment collection, and priority support. The Business plan ($39/mo) adds team seats and white-label options. You can upgrade anytime from Settings.
You fill in the job details and BuildOrder uses AI to write a complete, professional estimate or contract tailored to that scope of work. The document uses your business name, license number, and contact info from Settings. You can edit anything before sending.
Yes, anytime. Go to Settings and click Manage Billing. Your plan stays active through the end of the billing period and then moves to Free automatically. No cancellation fees.
Use the feedback form above, choose Bug Report, and describe what happened and what page you were on. You can also email support@buildorder.ai directly for faster handling of critical issues.